About Freshdesk
Freshdesk is an MCP server published by pipeworx-io in the Communication category: mCP server for Freshdesk — tickets, contacts, companies, agents, groups, and knowledge base.
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Install
claude mcp add freshdesk -- npx -y freshdesk-mcpnpx -y freshdesk-mcpThis server has no ConduID identity, so agent calls to it are not receipted. Pin the version you install and review the source before granting it credentials.
Tools (5)
freshdesk_get_contactGet full contact details by ID including name, email, phone, company, address, and ticket history.
Parameters not published.
freshdesk_get_ticketGet full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.
Parameters not published.
freshdesk_list_contactsList customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.
Parameters not published.
freshdesk_list_ticketsList support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.
Parameters not published.
freshdesk_search_ticketsSearch tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.
Parameters not published.
Ask AI
Ask AI about Freshdesk
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README
mcp-freshdesk
Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.
Part of Pipeworx — an MCP gateway connecting AI agents to 250+ live data sources.
Tools
| Tool | Description |
|---|---|
freshdesk_list_tickets |
List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester. |
freshdesk_get_ticket |
Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes. |
freshdesk_search_tickets |
Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority. |
freshdesk_list_contacts |
List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination. |
freshdesk_get_contact |
Get full contact details by ID including name, email, phone, company, address, and ticket history. |
Quick Start
Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):
{
"mcpServers": {
"freshdesk": {
"url": "https://gateway.pipeworx.io/freshdesk/mcp"
}
}
}
Or connect to the full Pipeworx gateway for access to all 250+ data sources:
{
"mcpServers": {
"pipeworx": {
"url": "https://gateway.pipeworx.io/mcp"
}
}
}
Using with ask_pipeworx
Instead of calling tools directly, you can ask questions in plain English:
ask_pipeworx({ question: "your question about Freshdesk data" })
The gateway picks the right tool and fills the arguments automatically.
More
License
MIT
README copy captured when this server was indexed; it may lag the repository. The original is authoritative.