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Freshdesk

Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

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Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

Part of Pipeworx — an MCP gateway connecting AI agents to 250+ live data sources.

Tool	Description
`freshdesk_list_tickets`	List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.
`freshdesk_get_ticket`	Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.
`freshdesk_search_tickets`	Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.
`freshdesk_list_contacts`	List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.
`freshdesk_get_contact`	Get full contact details by ID including name, email, phone, company, address, and ticket history.

Add to your MCP client (Claude Desktop, Cursor, Windsurf, etc.):

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

Or connect to the full Pipeworx gateway for access to all 250+ data sources:

{
  "mcpServers": {
    "pipeworx": {
      "url": "https://gateway.pipeworx.io/mcp"
    }
  }
}

Instead of calling tools directly, you can ask questions in plain English:

ask_pipeworx({ question: "your question about Freshdesk data" })

The gateway picks the right tool and fills the arguments automatically.

MIT