About Freshdesk MCP Server
Freshdesk MCP Server is an MCP server published by gasconc in the Communication category: mCP server for Freshdesk.
Recent commit activity is the strongest signal that reported issues will get attention.
Install
From source
git clone https://github.com/gasconc/freshdesk-mcp-serverThis server has no ConduID identity, so agent calls to it are not receipted. Pin the version you install and review the source before granting it credentials.
Tools (8)
freshdesk_find_unanswered_tickets**Start here.** The queue of tickets awaiting our reply, most recently prodded first
Parameters not published.
freshdesk_get_conversationsThe whole thread, each message labelled by author and visibility
Parameters not published.
freshdesk_get_related_ticketsParent, children and trackers, so a recurring incident stays one thing
Parameters not published.
freshdesk_get_ticketOne ticket: fields, requester, company, reply timestamps, original request
Parameters not published.
freshdesk_get_ticket_fieldsYour account's real statuses, priorities, types and custom fields
Parameters not published.
freshdesk_list_requester_ticketsThat person's history — "have they asked this before?"
Parameters not published.
freshdesk_list_ticketsRecent tickets, filtered by status name or code
Parameters not published.
freshdesk_search_ticketsThe filter endpoint, for questions a listing cannot express
Parameters not published.
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