Groove MCP Server

A Model Context Protocol (MCP) server for Groove HQ, providing access to customer support ticketing, CRM, and knowledge base functionality through the Groove GraphQL API v2.

Installation

Get your GROOVE_API_TOKEN from https://YOUR_SUBDOMAIN.groovehq.com/settings/developer/api?tat-cursor=1&tat-entityType=accessToken&tat-pageSize=9999

Then add the Groove MCP server to Claude Code:

claude mcp add groove-mcp npx groove-mcp -s user --env GROOVE_API_TOKEN=your_groove_api_token_here

You can also optionally set the GROOVE_API_URL as an environment variable (defaults to https://api.groovehq.com/v2/graphql).

If you'd like to run it locally, clone this repo and then run:

claude mcp add groove-mcp node ~/path/to/groove-mcp/index.js -s user --env GROOVE_API_TOKEN=your_groove_api_token_here

Available Tools

Conversation Management

• listConversations - List conversations with optional filters

  • status: Filter by status (unread, opened, closed, snoozed)
  • assigneeId: Filter by assigned agent ID
  • contactId: Filter by contact ID
  • tagIds: Filter by tag IDs
  • limit: Maximum number of conversations to return (default: 20)

• getConversation - Get detailed information about a specific conversation

  • id: The conversation ID (required)

• createConversation - Create a new conversation

  • contactId: ID of the contact (required)
  • subject: Subject of the conversation (required)
  • body: Initial message body (required)
  • assigneeId: ID of agent to assign to
  • tagIds: Tag IDs to apply

• updateConversation - Update a conversation

  • id: The conversation ID (required)
  • status: New status (opened, closed, snoozed)
  • assigneeId: ID of agent to assign to
  • tagIds: Tag IDs to apply
  • snoozedUntil: ISO 8601 datetime to snooze until

• closeConversation - Close a conversation

  • id: The conversation ID to close (required)

Message Operations

• listMessages - List messages in a conversation

  • conversationId: The conversation ID to list messages for (required)
  • limit: Maximum number of messages to return (default: 50)
  • after: Cursor for pagination

• sendMessage - Send a message in a conversation

  • conversationId: The conversation ID to send message to (required)
  • body: The message body content (required)
  • attachmentIds: IDs of attachments to include

• createNote - Create an internal note in a conversation

  • conversationId: The conversation ID to add note to (required)
  • body: The note content (required)

Contact Management

• listContacts - List contacts with optional search

  • search: Search string to filter contacts
  • limit: Maximum number of contacts to return (default: 20)
  • after: Cursor for pagination

• getContact - Get detailed information about a specific contact

  • id: The contact ID (required)

• createContact - Create a new contact

  • email: Contact email address (required)
  • firstName: Contact first name
  • lastName: Contact last name
  • company: Contact company
  • title: Contact job title
  • phone: Contact phone number

• updateContact - Update contact information

  • id: The contact ID (required)
  • email: Contact email address
  • firstName: Contact first name
  • lastName: Contact last name
  • company: Contact company
  • title: Contact job title
  • phone: Contact phone number

Agent Operations

• listAgents - List all agents in the organization

• getAgent - Get detailed information about a specific agent

  • id: The agent ID (required)

• getAvailableAgents - List all available agents

Knowledge Base

• searchKbArticles - Search knowledge base articles
  • query: Search query (required)
  • limit: Maximum number of articles to return (default: 20)

Resources

The server exposes Knowledge Base articles as MCP resources. These can be browsed and read by MCP clients.

• Knowledge Base Articles - Published KB articles are available as resources
  • Each article includes metadata like category, views, and helpful votes
  • Articles are returned in Markdown format when read

Development

# Watch mode for development
npm run dev

# Run tests
npm test

# Lint code
npm run lint

# Type check
npm run typecheck

Project Structure

├── src/
│   ├── index.ts           # Main server entry point
│   ├── groove-client.ts   # GraphQL client wrapper
│   ├── tools/             # MCP tool implementations
│   │   ├── conversations.ts
│   │   ├── messages.ts
│   │   ├── contacts.ts
│   │   └── agents.ts
│   ├── resources/         # MCP resource implementations
│   │   └── kb-articles.ts
│   ├── types/             # TypeScript type definitions
│   │   └── groove.ts
│   └── utils/             # Utility functions
│       └── graphql-queries.ts
├── tests/                 # Test files
├── docs/                  # Documentation
└── dist/                  # Compiled JavaScript files

License

MIT