About io.github.bitterdev/simple-support-system-mcp
io.github.bitterdev/simple-support-system-mcp is an MCP server published by bitterdev in the Communication category: mCP server for the Simple Support System helpdesk API: read, answer and move tickets.
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Install
git clone https://github.com/bitterdev/simple-support-system-mcpThis server has no ConduID identity, so agent calls to it are not receipted. Pin the version you install and review the source before granting it credentials.
Tools (23)
add_ticket_attachmentsLinks uploaded file ids to a ticket.
Parameters not published.
approve_commentApproves a moderated comment.
Parameters not published.
approve_ticketApproves a moderated ticket.
Parameters not published.
create_projectCreates a project, private projects get a generated access token.
Parameters not published.
create_ticketCreates a ticket in a project, by project id or project handle, optionally with uploaded files.
Parameters not published.
delete_attachmentRemoves a file from a ticket. Irreversible, needs `confirm: true`.
Parameters not published.
delete_commentDeletes a comment. Irreversible, needs `confirm: true`.
Parameters not published.
delete_projectDeletes a project with every ticket and comment inside it. Irreversible, needs `confirm: true`.
Parameters not published.
delete_ticketDeletes a ticket with all comments and attachment links. Irreversible, needs `confirm: true`.
Parameters not published.
download_attachmentResolves the download URL of an attachment and can save it to a local path.
Parameters not published.
Show all 23 tools
get_projectReads one project by id.
Parameters not published.
get_server_infoShows the configured API URL, whether a key is present and the accepted states, types and priorities. The key itself is never returned.
Parameters not published.
get_ticketReads one ticket with its attachments and, unless switched off, all of its comments.
Parameters not published.
list_projectsLists the support projects, with access tokens when an API key is configured.
Parameters not published.
list_ticket_attachmentsLists the files attached to a ticket.
Parameters not published.
list_ticket_commentsLists the comments of a ticket.
Parameters not published.
list_ticketsLists tickets with filters for project, state, type, priority, assignee, text search and change date, sorted and paged. Compact summaries by default.
Parameters not published.
reply_to_ticketPosts a reply as a comment on a ticket and triggers the notification mails.
Parameters not published.
set_ticket_stateMoves a ticket to another workflow state and notifies everyone involved.
Parameters not published.
update_commentReplaces the text of a comment.
Parameters not published.
update_projectChanges name, handle or visibility of a project.
Parameters not published.
update_ticketChanges title, content, type, priority or assignee. Only the given fields are touched.
Parameters not published.
upload_attachmentUploads a local file into the file manager and returns its file id.
Parameters not published.
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