ServiceNow MCP (Model Context Protocol) Server

An Azure Functions-based MCP server for interacting with ServiceNow instances. This server provides a standardized interface for managing incidents, change requests, users, and other ServiceNow resources through the Model Context Protocol.

Architecture

The solution follows a clean architecture pattern with the following projects:

• ServiceNow.Core: Core domain models, interfaces, and constants
• ServiceNow.Services: Business logic and ServiceNow API client implementations
• ServiceNow.Functions: Azure Functions host and MCP server implementation
• ServiceNow.Tests: Unit and integration tests

Features

• Incident Management: Create, update, and query incidents
• Change Request Management: Manage change requests and their lifecycle
• User Management: Search and manage ServiceNow users
• Table Operations: Generic CRUD operations on ServiceNow tables
• MCP Protocol Support: Full implementation of the Model Context Protocol

Prerequisites

• .NET 8.0 SDK
• Azure Functions Core Tools v4
• ServiceNow instance with API access
• Valid ServiceNow credentials

Configuration

1. Copy src/ServiceNow.Functions/local.settings.json.example to local.settings.json
2. Update the configuration values:

{
  "IsEncrypted": false,
  "Values": {
    "AzureWebJobsStorage": "UseDevelopmentStorage=true",
    "FUNCTIONS_WORKER_RUNTIME": "dotnet-isolated",
    "ServiceNow:InstanceUrl": "https://your-instance.service-now.com",
    "ServiceNow:Username": "your-username",
    "ServiceNow:Password": "your-password"
  }
}

Running the Server

As an Azure Function

./scripts/run-azure-function.sh

As an MCP Server

./scripts/run-mcp-server.sh

Testing the MCP Server

./scripts/test-mcp-server.sh

Development

Building the Solution

dotnet build

Running Tests

dotnet test

Project Structure

ServiceNowMCP/
├── src/
│   ├── ServiceNow.Core/           # Core domain layer
│   ├── ServiceNow.Services/       # Business logic layer
│   ├── ServiceNow.Functions/      # Azure Functions and MCP server
│   └── ServiceNow.Tests/          # Test projects
├── scripts/                       # Utility scripts
├── docs/                         # Documentation
└── ServiceNow.sln               # Solution file

MCP Protocol Implementation

The server implements the following MCP capabilities:

• Tools: ServiceNow operations exposed as MCP tools
• Resources: ServiceNow data exposed as MCP resources
• Prompts: Pre-configured prompts for common operations

Available Tools

• create_incident: Create a new incident
• update_incident: Update an existing incident
• get_incident: Retrieve incident details
• create_change_request: Create a new change request
• search_users: Search for ServiceNow users
• And more...

Contributing

1. Fork the repository
2. Create a feature branch
3. Make your changes
4. Run tests
5. Submit a pull request

License

[Specify your license here]